Amazon Walkin Drive for Freshers on 19th and 20th September 2015.
Amazon Job Vacancies in Vizag for freshers as Customer Service Associate position.
Any Graduate freshers are eligible to apply for this position.
Interested and eligible candidates can directly attend the walkin interview at the below mentioned location.
Company Name : Amazon
Qualification : Any Graduate
Experience : 0 - 5 Years
Job Location : Vizag
Job Role :
Customer Service Associate
Salary : 1,75,000 - 3,50,000 P.A.
Industry : BPO / Call Centre / ITES
Website : www.jobtrails.ml
About The Company:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job Description:
Communication Skills:
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer knowledge/ Skills:
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in their environment
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrable interpersonal skills with a diverse customer base
Demonstrable conflict resolution, negotiating, and de-escalation skills
Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including daily schedule as assigned
Flexible with working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
Ability to approach problems logically & rationally
Action oriented and self-disciplined
Organized and detail oriented
Ability to quickly & effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service
Desired Profile:
24/7/365 availability, including willingness to work on weekends, nights and outside of the "standard" work day (as required)
Amazon Selection Process:
Aptitude Test
Technical Interview
HR Interview
Document Required (Original and Photocopies):
SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume
Amazon Walkin Details:
Walkin Date: 19th and 20th September 2015
Walkin Time: 10 AM - 2 PM
Interview Venues:
Sanketika Vidya Parishad Engg College,
Behind Cricket Stadium, Pothinamallayyapalem,
Visakhapatnam, Andhra Pradesh 530041.
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